The customer agrees when using, or accessing WEBORIENTA services that the terms and conditions of this policy will be met:
The user agrees to use the service in a manner consistent with any applicable laws. If this account is not used under all Applicable Laws including but not limited to Local, State, or Federal Laws, WEBORIENTA reserves the right to cooperate with all or any law enforcement agencies.
The user agrees to follow the Acceptable Use Policy of any network user connects to, including the WEBORIENTA system.
Neither WEBORIENTA nor its Information Providers are responsible for any damages arising from the User’s use of WEBORIENTA or from the User’s inability to use WEBORIENTA service.
User hereby agrees that any material submitted for publication on WEBORIENTA through the user’s account(s) does not violate or infringe any copyright, trademark, patent, statutory, common law, or proprietary rights of others, or contain anything obscene or libelous. Users may not host any hardcore adult content or porn websites on our shared, reseller servers. Software intended to facilitate any such violations or infringements may not be stored on WEBORIENTA.
The following violations of “netiquette” are grounds for immediate suspension of service pending investigation by WEBORIENTA and will result in termination of the account(s) the investigation determines to have originated or transmitted these types of traffic.
Posting a single article or substantially similar articles to an excessive number of newsgroups (i.e., 20 or more) or continued posting of off-topic articles (e.g., off-topic according to the newsgroup charter or the article provokes complaints from the regular readers of the newsgroup for being off-topic). Sending unsolicited mass e-mailings which provoke complaints from the recipients.
Engaging in either of the above from a provider other than WEBORIENTA and using an account on WEBORIENTA as a mail drop for responses, or advertising a website hosted at WEBORIENTA.
Continued harassment of other individuals on the Internet after being asked to stop by those individuals and by WEBORIENTA.
Impersonating another user or otherwise falsifying one’s user name in the email, Usenet postings, on IRC, or with any other Internet service. (This does not preclude the use of nicknames in IRC or the use of anonymous remailer services.)
WEBORIENTA prohibits IRC and associated programs, including psybnc, “bots”, etc., scripts commonly used for abuse, attacks, or flooding threatening, harassing, or obscene content, and any proxies which do not require authentication, including open mail proxies, unprotected anonymous web surfing proxies.
Users whose accounts are terminated for any of the above infractions are also responsible for the cost of labor to clean up and respond to complaints incurred by WEBORIENTA.
Users agree to not use excessive amounts of resources. Any violations may result in us taking corrective action to maintain server stability by killing any processes, disabling, and/or suspending your account.
Users may not use more than 100% CPU out of 1 CPU Core and the usage is limited to 1 CPU core, 1GB memory, 1024/Kbps IO – Read & write operations, no more than 100 NPROC – Processes, or no more than 20 Entry Process. Cron jobs must not execute more than once every 30 minutes unless specified by the script provider and will be niced to 15 or greater. Each user account may not send more than 300 emails per hour.
If it is determined that a customer’s account is overusing the system resources, we may temporarily suspend the account to prevent the server from experiencing any issues, resulting in problems for other valued customers. If it is determined that the account is not suitable for the shared or reseller server environment, a notice will be sent to the customer providing them with alternative solutions or such as a Premium Hosting Plan with high resources, VPS, or a Dedicated Server. WEBORIENTA will be the sole arbiter as to what constitutes a violation of this provision and WEBORIENTA reserves the right to make adjustments to these limits at our sole discretion.
All unmetered dedicated servers and virtual private servers are installed on the hundred Mbps shared bandwidth ports, unless the service is sold as a specified port size or specified/requested as a capped port. WEBORIENTA reserves the right to monitor network usage, and if a service significantly exceeds average usage, to throttle the available speed to conserve network resources. This will generally not include short spikes in usage, but will include, but not be limited to, sustained transfers of significantly larger than average amounts of bandwidth. If at any time any client’s data transfer rate affects other WEBORIENTA clientele, WEBORIENTA reserves the right to throttle the service causing such a problem.
WEBORIENTA performs daily or daily and weekly backups on all of our servers to ensure critical files are never lost. Our daily and weekly backups are created for accounts that are under 20GB and 150,000 Inodes. These limits apply to each cPanel user individually. Furthermore, WEBORIENTA does not guarantee this feature to any of the clients, and therefore strongly advises the client to regularly perform a backup of their own data, hosted with us. In the unfortunate event that the client has lost their data hosted with WEBORIENTA, will use reasonable endeavors to restore the client’s data; however, WEBORIENTA will not be responsible for lost data, time, income, or any other resources due to faulty backups or non-existent back-ups or any data loss due to faulty hardware. We highly encourage our customers to have their own separate backups if your website or data is critical to your business or livelihood as no backup method is failsafe therefore we make no warranties.
The use of more than 50,000 inodes on any cPanel account (single user) may result in an automatic warning on cPanel > Stats > inodes. There will be no service interruption at this stage but if no action is taken to reduce the inodes, service interruption may take place once a user reaches 150,000 Inodes. Accounts found to be exceeding the 150,000 inode limit will automatically show resource-exceeded messages and may be suspended if no action is taken to reduce the inode count. Virtual private servers have a server-wide limit of 5 million and there are no per cPanel user limits. Users with reseller plans have a reseller-wide limit of 1 million inodes in addition to the per-user limit, however, this reseller limit is not something we actively enforce and it will only become an issue if a reseller is causing problems for other resellers on the server. If a reseller’s inode usage is between 5 to 10 million inodes we may request the reseller to upgrade to a
dedicated server or provide adequate time to resolve the inode usage, if no action is taken by the reseller, the account may be suspended. Budget resellers have a per-user limit of 50,000 inodes and a 250,000 reseller-wide limit of inodes. If this limit is exceeded, we may request the budget reseller to upgrade to a normal reseller plan or provide adequate time to resolve the inode usage, if no action is taken by the budget reseller, the account may be suspended.
Every file (a web page, image file, email, etc) on your account uses up to 1 inode. Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files regularly, have hundreds of thousands of files, or resellers with millions of files that cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”, and then type in: :fail: No such user here.
The user MUST NOT use our hosting services to offer any of the following kinds of FREE services but are not limited to; Free Web hosting services, Free email services, Free blogging services, Free home pages, Free image hosting, and Free trial accounts.
Suppose you violate this prohibition on free services. In that case, we may suspend your account immediately, with or without notice, as we in our sole discretion deem it necessary to address the situation.
WEBORIENTA reserves the right to change or modify its offers and product pricing including features and functionalities. If there’s require any change or modification in current services, we’ll notify existing customers by notice and or email.
Promotional Offer: WEBORIENTA announces promotional offers to attract new customers and our offers are designed to provide the best hosting experience at an exclusive price. Our lifetime deal offers are subject to mean the lifespan of the service plan. We ensure at least three years of recurring lifespan of our lifetime deal service plans. It means we can ensure that the planned life is a minimum of three years from the date of purchase. After three years term, we reserve full rights to discontinue the package, and or modify its pricing and features.
File hosting and file storage of any type is strictly prohibited on all reseller, shared, and hosting servers. You MAY NOT use your hosting with WEBORIENTA as a download or file storage repository. Our services are strictly offered for website hosting only. This does NOT mean that you can not have downloaded it on your site. This means you can not operate a site that specializes in downloads like Download.com or similar and you may not use your account as a storage repository for MP3, games, video, photos, images, audio, or music files or as a backup storage facility.
Abuse of WEBORIENTA Staff or Support Personnel: At WEBORIENTA, we take pride in providing excellent service to all of our customers. It is our policy always to treat our customers with the highest level of respect and courtesy. In return, we expect the same respect and courtesy from you. If our staff feels that you are consistently engaging in abusive content toward them, or addressing them in a demeaning or rude manner, your account(s) may be suspended and you may be asked to take your business elsewhere. If we terminate service for abusive conduct, customers will be given five
(5) days’ notice. We will issue a refund only for the unused portion of pre-paid service. Abusive conduct includes, but is not limited to, the following behaviors:
Repeatedly addressing members of our staff in a demeaning or rude manner. Using profanity in any oral or written communications with our staff, by any medium of communication, including but not limited to email, instant messages, chat, text messaging, fax, postal mail, telephone, voice over Internet Protocol, or in-person communication. Yelling or shouting at our staff. Deliberately using all capital (uppercase) letters in any written communication to our staff; Insulting our staff because of their personal characteristics, or based on their race, ethnicity, national origin, sex, sexual orientation, religion, housing, or economic status; or Deliberately providing false information to our staff to harass them or waste their time.
The user agrees to pay WEBORIENTA all charges relating to the use of the User’s account(s) according to rates and prices stated on said sales order at the time of commencement.
The user is responsible for charges at the time the service is used and WEBORIENTA may apply the amount due to the User’s credit card at any time.
WEBORIENTA reserves the right to suspend access to service for the User’s account(s) upon any indication of credit problems including delinquent payments or rejection of any credit card charges.
Credit Card payment: If the Customer chooses to pay for services by credit card, the Customer grants WEBORIENTA the right to charge payments to that card on each due date. The customer further agrees not to challenge or dispute any charge representing hosting payments.
The above conditions also apply to any type of recurring payment method until the subscription is canceled before the service renewal date.
Non-Payment: All web hosting payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for five (5) consecutive days, including the anniversary date, may result in the suspension of customer services. Failure to remit payment for services within seven (7) consecutive days, including the anniversary date, may result in termination of access to the service network and all services shall be reclaimed. All customer data remaining after fourteen (14) days of non-payment will be destroyed for security and privacy reasons.
Offer-Based Payment: If you purchase a limited capacity offer that means you agreed that the offer comes on a first pay first serve basis. This means if you purchase the offer you need to pay the invoice as soon as possible to activate the offer. Otherwise, if the capacity fillup your invoice won’t be accepted. Here in this regard, the due date won’t be treated as the last payment date but rather an estimated time as the opportunity to pay the due before the capacity fills up.
All Dedicated Server and Virtual Private Server payments are due in full on the monthly anniversary date. If full payment has not been received within three (3) consecutive days, including the anniversary date, suspension of public access to customer services may be incurred. Failure to remit payment for services within five (5) consecutive days, including the anniversary date, shall result in termination of access to the service network and all services shall be reclaimed.
Payment Reminders: Our credit card processor will remit payment for all recurring orders, for services on the monthly anniversary date. It is the client’s responsibility to make sure sufficient funds are available on their credit card payment account. It is the customer’s sole responsibility to make sure that dues are paid on time and that the email address on file is working and allowed to receive reminders WEBORIENTA. Once a payment reminder is dispatched from WEBORIENTA. it is considered a valid payment reminder. WEBORIENTA does not take any responsibility for non-deliverable email addresses or emails sent by WEBORIENTA. not reaching the client destinations, including but not limited to spam filters or network issues. On the first day after payment should have been made; you will receive a payment reminder notice that states you must update your credit card and pay your invoice. On the third day and the fifth day, second and third payment reminders will be sent to us. From the seventh-day customer services may be suspended temporarily for non-payment.
We have a zero-tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our “Suggestions & Complaints” Department to discuss your issue, this will result in immediate account termination without any refund.
Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event, you are not satisfied, all that we ask is to discuss your issue with our Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGN UP with WEBORIENTA in the first place.
Without waiving any of its other rights under this Agreement, WEBORIENTA offers its Customers a 30-day money-back guarantee on fees for shared hosting services. If for any reason you cancel your account within thirty (30) days starting from the day WEBORIENTA dispatch your welcome email including your account information or the day you place the order with us, whichever comes first. WEBORIENTA will refund your money with no questions asked; provided, however, that you have never previously obtained a refund under the 30-Day Guarantee. If you have ever previously received a refund under the 30-Day Guarantee, your account will be canceled, but no money will be refunded to you.
We don’t provide any refund for VPS, Dedicated servers, and any other special hosting services. The refund policy is only applicable to our shared hosting plans on certain conditions.
Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have do NOT make you eligible for an additional 30-Day Guarantee. The 30-Day Guarantee applies to your first order of Web hosting services from WEBORIENTA and does not apply to any changes to your service at any time.
If you purchase a domain and hosting combo then the refund of that service won’t be applicable as regular hosting. You’ll get a refund only for the hosting after eliminating the regular domain price from the combo pricing.
Please bear in mind that no refund policy will be applicable if you purchase hosting or domain hosting combo using a promo code in any promotional period. Also, you won’t be eligible for a refund if you take any promotional offer. The refund policy is only applicable to regular hosting prices and plans.
Our refund policy does not apply to any additional items or services, this includes but is not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers, and overage fees.
All the refunds will happen to the wallet balance or original payment method. If you choose wallet balance, then the refund amount will be the full price of the service. If you choose the same original payment method then you’ll be refunded the amount after deducting the payment gateway service charge, if there is any.
It will take 7-21 working days to get the refund depending on the payment method.
Customers may voluntarily cancel their account at any time, for any reason, or no reason, by requesting the cancellation from your members’ area at www. client.WEBORIENTA.com > Services > My Services > Product/Service > View Details > Management Actions > Request Cancellation. WEBORIENTA requires a five (5) day cancellation notice before the anniversary billing date for discontinuance or downgrades of month-to-month services. Failure to supply the requisite five (5) days will result in a full billable monthly cycle before cancellation. All due amounts must be settled in full before we cancel the customer account. The customer understands and agrees that WEBORIENTA does not provide pro-rated or any other kind of refunds on cancellations. All fees the Customer has paid shall be nonrefundable unless stated otherwise under our 30-day money-back guarantee.
All cancellation requests must be made directly via www.client.WEBORIENTA.com Cancellations requests are not accepted by email, postal mail, phone, or via the help desk. If a customer canceled a recurring order by contacting any 3rd parties, we will consider it as an account cancellation request. In such cases, WEBORIENTA reserves the right to terminate the customer account with immediate effect without any prior notice.
WEBORIENTA may modify these terms and conditions upon notice published online via WEBORIENTA. The user’s use of WEBORIENTA services after such notice shall constitute the user’s acceptance of the modifications to this Agreement.
This agreement, User account, contract, and billing will automatically renew unless canceled in writing before the renewal date.